Returns & Exchanges
We want you and your canine companion to be completely satisfied with your gear. If a product doesn't meet your expectations, you can return it in its original, unworn condition within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack the Gear
Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of hair or dirt.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing